Terms and Conditions: Payment for any accessorial charges is the responsibility of the customer.
These include but not limited to: lift gate, inside delivery, call-in-advance, appointment notifications, residential; Offer cannot be combined with any other discounts, does not include accessorial charges, and is limited to delivery areas outlined here. Free shipping offer is subject to delivery area. ***additional $50.00 processing and handling fee required.
Shipping & Delivery
Maryland & Virginia Local Truck Deliveries: Minimum Order is $500.00
Domestic Shipping Policies
There is no standard or flat rate for shipping. It is calculated automatically before you confirm an order, based on the weight of the order and your geographic location. All of our orders are shipped via Fed Ex and USPS, and you will have options on shipping such as ground, next day, 2nd day, or 3rd day. The cost will adjust automatically with your choice. Once you have determined that the shipping is satisfactory, you can then process the order. When hot weather is upon us, we will modify our available shipping methods to make sure you receive your product in good shape. Please remember Saturday and Sunday are not business days.
Most orders are shipped from our warehouse within 48 business hours of placing the order – please allow time for processing. Orders placed during the weekends (Saturday and Sunday) will be processed on the following Monday, barring holidays. Shipping transit times begin the day after the order is picked up by Fed Ex.
Shipping transit times are as follows:
- Ground: 1 to 6 business Days after processing period
- 3 Days: 3 Business days after processing period
- 2 Days: 2 Business days after processing period (receives high order priority)
- 1 Day: 1 Business day after processing period (receives high order priority)
*Please note that these are estimate transit times based on Fed Ex shipping services.
Canada Shipping Policies
RoyalWholesaleCandy.com offers Canada Standard Ground Shipping on all orders. Your actual shipping rate will depend on the exact weight and destination of your order. Remember that business days do not include weekends and holidays. There may be delays due to unforeseen circumstances or customs. There may be additional customs/import fees depending on your province, which are your responsibility. All shipments to Canada are subject to your standard Goods and Services Tax (GST and to the Provincial Sales Tax (PST or QST), plus Canadian custom release fees. Customs merchandise duties - normally around 12% to 18% of the total order value, based on the types of products purchased - will be assessed by Canadian customs. A flat $30.00 Fed Ex brokerage fee will apply on all orders up to $200.00 in total value. Fed Ex brokerage fees for orders exceeding $200.00 start at around $42.00, and increase based on the total order value.
Canada shipping transit times are as follows:
- Standard Ground: 7-10 Business Days
- Express: 2-4 Business Days
*Please note that these are estimate transit times based on Fed Ex shipping services.
*Import Tax, Duties, and tariffs: Customers are responsible for any additional import taxes, duties, and tariffs that are charged to their order upon delivery.
Shipping During Hot Weather
During the hot summer season, Royal Wholesale goes the extra mile to modify our packing and shipping methods to ensure you receive your product in excellent condition.
All orders containing meltable items (generally chocolate, wax and sugar free products) are packed in boxes with insulated liners and cold packs to help keep your chocolate and candy cool for up to 48 hours.
All shipping is reduced to two days or less and we only ship out meltable orders Monday through Wednesday to ensure that your shipment is not left to sit in a shipping facility over a weekend. We do everything within our power to pack your order as soon as we receive it and ship it within a two day period. As always, we are passing along the discounted shipping rates we receive from FedEx along to our customers.
You can also aid the shipping process by having your order shipped to a business address. These generally (but not always) receive shipments earlier in the day when temperatures are lower and have someone there to receive the package and bring it inside right away.
Once you receive your order, let it sit at room temperature. This will allow any product that may have gotten soft to return to it’s normal state.
We are unable to provide refunds for shipments damaged due to weather conditions, but we will certainly do our best to ensure that it arrives in excellent condition.
If you have any further questions about our summer shipping procedures, please contact us via email at [email protected] or call us toll free at 888-261-8277.
Please see the Fed Ex shipping map below for clarification on how long it will take to receive your order from us once it has been processed.
Returns & Replacements
Due to candy being a perishable item and in compliance with The Food & Drug Administration (FDA) policies,RoyalWholesaleCandy.com does not accept any return on candy products. Edible (ALL CONSUMABLE FOOD PRODUCTS) may NOT be returned. All return/refund requests must be made to our Customer Care department within 7 business days of receipt of your order (determined by Fed Ex tracking) AND must be authorized by customer service in advance. To protect our customers’ health and safety, RoyalWholesaleCandy.com only accepts returns of non-edible items that have not been worn or used (apparel, accessories, etc.). Refunds for returns exclude shipping costs, and the customer is responsible for shipping the products back to us in their original condition. In some cases a 20% restocking fee will be applied, but rarely charged. Since food products cannot be returned, and we do not refund for melting, please take care when placing an order and keep in mind the following (if you have any concerns or specific requirements, please call us before you place your order):
Think through and calculate how much candy you will need for an event or project.
Manufacturers sometimes change their recipes, and your taste buds change too.
Some of our products are hand-made in batches and color may vary. Colors may also look different from one computer monitor to the next.
Different brands of candy like gummies, taffies, caramels, etc. vary in consistency, texture, firmness, etc. So, the same types of candies made by different brands will not always taste the same (e.g., European-brand gummies tend to be harder than American-brand gummies).
If it is warm in your area, stay away from heat-sensitive items as we do not refund for melting! And always make sure someone is around to receive the package.
Double check your online order before hitting that submit button! Of course, if we make any mistakes with your order, we will take full responsibility – just make sure that you contact us within 7 business days of receiving your order, as we cannot approve any requests for refunds/reships after such time.
Refusal of Package
If parcels are refused, original and return shipping costs will be charged to the purchaser's original form of payment.
We will often pull, pack, and ship an order within minutes of our customers placing it. As soon as an order is "complete" into our fulfillment system (which can be seconds after you push that submit button), it cannot be cancelled. Of course you are welcome to call us and check whether an order has been completed and if it has not, we are happy to process your cancellation. However, if a customer care representative sees the order has been "completed" into our fulfillment system, they will be unable to cancel it. We have spent an extremely large amount of resources to develop and create this extremely quick and efficient automated turn-around system and if we were to cancel an order already completed, that one act would interrupt our entire fulfillment cycle (potentially affecting hundreds of other orders). We appreciate your understanding on this matter and we urge you to please take the time to carefully make your selections before hitting that submit button!! If you are unable to cancel your order but still want to return the products, you have the option of returning or refusing the package once it arrives at your destination (see details above regarding returns and refusing packages).
Incorrect Shipping Address
When the customer provides the wrong address on an order, the following shall apply:
-If the order is returned to RoyalWholesaleCandy.com in good condition: Customer will be responsible for the full cost of shipping as well as a twenty percent (20%) restocking fee(rarely charged).
-If the package is returned to RoyalWholesaleCandy but the contents are damaged or if the package is lost: No refunds.
-If the package is en route and the customer requests a shipment intercept/address correction: Customer will be charged $12 per package/box (this cost is a direct fee from our delivery service provider).
Hot Weather Issues
As stated on our FAQ page, RoyalWholesaleCandy.com cannot take responsibility for products damaged in transit due to extremes in temperature, nor will we replace said product before reviewing the delivery circumstances involved. If questions arise as to perishability, please contact us and we will do our best to provide guidance. In the event that a product is received in unusable condition, for reasons other than extremes of temperature, a claim must be submitted within seven 7 days after physical receipt of merchandise as determined by Fed Ex tracking. In the event that a claim is submitted after the stated time period, we will not be able to issue credit nor refund product.
No returns on special order products.
Due to the limited quantity of seasonal candies, please note that the purchase of all seasonal merchandise, perishable or non-perishable, is non returnable.
In the event that an order is received and there is a discrepancy as to a missing item, a claim must be submitted within two (2) business days of physical receipt as determined by Fed Ex tracking. We will compare items ordered as well as physical weight of the package and issue a store credit accordingly.
Orders With Incorrect Merchandise
In the event that incorrect merchandise is received, we will do our best to correct the error in a timely fashion. In the event of an exchange, we will ship corrected merchandise at the shipping service level at which it was purchased. For instance, if the incorrect merchandise was shipped via Fed Ex Ground, it will be shipped at the same service level. In the event that you opted for Rush Delivery, we will refund the cost of shipping the incorrect item. We will issue a call tag for the return of the incorrect merchandise and upon receipt, will issue credit accordingly. Please note that we are unable to issue credit for any product in which the factory seal is no longer intact. Please note that in order for credit to be issued, notification of order discrepancies must be made within seven (7) business days of receipt as determined by Fed Ex tracking.